Returns & refunds

Anything unworn, undamaged and in its original packaging, with the order number included.

Earrings are the one exception — for hygiene reasons they can only be returned if they are unopened and sealed.

Sign in, open Your orders, and choose Request a return on the delivered order. Select the items and reason, then submit the request. We will arrange pickup after approval.

Once the return reaches us and passes a quick check, the refund goes back to the original payment method within 5–7 working days. Any shipping fee you paid is refunded when the return is our fault — a wrong or faulty item.

Tell us within 3 days of delivery. For a defective item, include a continuous, uncut unboxing video that clearly shows the defect. Once verified, we will replace it or refund you in full